Privacy Policy

Welcome to Cupcakes & Cookies. This Privacy Policy explains how Floury Cake Pastry (doing business as Cupcakes & Cookies) collects, uses, shares, and protects personal information when you visit our website, place orders, subscribe to communications, or otherwise interact with us. By using our site and services you agree to the practices described below.

Information We Collect

We collect information that helps us provide services, process orders, and communicate with you. This may include:

• Contact details: name, email address, phone number, and billing/shipping address.
• Order information: products ordered, order history, payment method (we do not store full payment card data), delivery instructions, and special requests (e.g., cake customization).
• Account data: username, password (hashed), and account preferences if you create an account.
• Communications: messages you send to us, customer service interactions, and feedback.
• Technical and usage data: IP address, browser type, device information, pages viewed, referral source, and cookies/analytics data.

How We Use Your Information

We use personal information to operate and improve our bakery services, including:

• Processing and fulfilling orders, including delivery and invoicing.
• Responding to inquiries, booking custom cakes and events, and providing customer support.
• Sending transactional messages (order confirmations, receipts, shipping updates) and promotional communications if you opt in.
• Personalizing your experience, managing accounts, and improving our website and offerings.
• Detecting and preventing fraud or other prohibited activities and complying with legal obligations.

Cookies and Tracking

We use cookies and similar technologies to remember preferences, analyze site performance, and serve relevant content. You can control cookie settings through your browser, but disabling cookies may limit site functionality or the ordering experience.

Data Sharing and Third Parties

We may share information with trusted third parties as necessary to provide our services, including payment processors, delivery partners, analytics providers, and IT service providers. We require vendors to safeguard your data and prohibit them from using it for other purposes. We will not sell your personal information. We may disclose information when required by law or to protect our rights, safety, or property.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. While we strive to protect your data, no transmission over the internet or storage system is completely secure. We cannot guarantee absolute security and are not liable for unauthorized access beyond our reasonable control.

User Rights and Choices

You may access, correct, or update your account information, request deletion of personal data (subject to legal and business retention requirements), or opt out of promotional communications. To exercise these rights or for questions about your data, contact us at the email below. We will respond in accordance with applicable law.

Contact

If you have questions, requests, or concerns about this Privacy Policy or our practices, please contact Cupcakes & Cookies at modipriyanshi013@gmail.com.

Last updated: November 2026